Refund Policy
This policy describes the refund conditions for PianoChords subscriptions. Payments and refunds are handled by Paddle as our Merchant of Record.
Effective: July 13, 2026.
Name: Németh Gyula
Registered address: 9737 Bük, Honfoglalás utca 20, Hungary
Contact: eszallas@gmail.com
Purchases are processed by Paddle.com Market Ltd. as Merchant of Record, so Paddle handles refunds, invoicing and taxes on our behalf. Paddle's general refund policy is available at paddle.com/legal/refund-policy.
We offer a 14-day, no-questions-asked money-back guarantee on every new paid subscription. If you are not satisfied, you can request a full refund within 14 days of your purchase — no justification required.
This guarantee is granted voluntarily, in addition to your 14-day right of withdrawal under EU Directive 2011/83/EU.
You can request a refund directly from Paddle at paddle.net: use the link in your Paddle purchase receipt email, or enter the email address you used at checkout on paddle.net and start the refund from there.
If you need help with the process, email us at eszallas@gmail.com and we will forward your request to Paddle.
You can cancel your subscription at any time from your account settings or through the Paddle customer portal. Cancellation takes effect at the end of the current billing period — you keep access to paid features until then and are not charged again.
Subscriptions renew automatically according to your chosen cycle (monthly or yearly) until cancelled. Paddle notifies you by email before each renewal. If you wish to request a refund after a renewal, you can do so via paddle.net within the 14-day guarantee window.
If we cannot reach an agreement, you may contact the consumer protection authority in your country of residence, or use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.